For small and mid-size law firms, client feedback isn’t just a way to gauge satisfaction—it’s a tool for growth, refinement and differentiation in a saturated market. Many larger firms have the luxury of expansive marketing budgets and brand reputation, but for smaller firms, success hinges largely on word-of-mouth and client loyalty. Every piece of feedback, whether it is praise or critique, offers a direct insight into what clients value and what they believe can be improved. Here’s how small and mid-size law firms can harness this invaluable resource and create an effective client service feedback program. …