Client Development

Subscribe to Client Development via RSS

The 2025 ACC Chief Legal Officers Survey is out, delivering a look at how CLOs are reshaping their roles, tackling rising challenges and finding ways to drive impact beyond the legal department. This year’s findings underscore a significant shift in the role of CLOs. They’re taking on more responsibilities beyond traditional legal work, managing rising costs and navigating an increasingly complex regulatory landscape, all while facing resource constraints. For law firms, these insights offer an invaluable opportunity to tailor their services and deepen relationships with CLO clients.

Clients have more choices than ever when it comes to legal services, and the firms that actively listen and respond to their needs set themselves apart. Too often, law firms collect feedback but don’t do much with it. A survey here, a casual check-in there – but if nothing changes, clients notice. Real growth comes from taking feedback seriously, using it to improve service offerings and showing clients that their input matters. Firms that do this well strengthen relationships, build trust and create long-term loyalty. Here’s how to make client feedback a real driver of your law firm’s success.…

Many law firms excel at legal work but struggle with consistent, strategic business development. Too often, firms rely on referrals, respond to RFPs and wait for opportunities instead of actively creating them. While good work brings in business, in today’s competitive legal market, it’s not enough. The firms that thrive are the ones that prioritize business development and marketing as a core part of their strategy – not as an afterthought.…

Law firms balance a lot – client work, industry developments and business growth, But when marketing and business development take a back seat, firms risk stagnation. A reactive approach only goes so far. The firms that thrive prioritize strategic marketing, proactive client outreach, and relationship-building. Here’s how to make that shift.…

Legal marketers are often seen as behind-the-scenes contributors, managing events, updating websites, doing pitches, client targeting and creating marketing collateral. However, legal marketers are uniquely positioned to drive both marketing and business development efforts that directly contribute to revenue growth. With the right mindset and strategy, marketers can move beyond support roles to become indispensable business enablers.…

A Board Service Initiative is a powerful way for law firms to connect with their communities, foster professional development and make a lasting impact. By placing its lawyers on non-profit boards, law firms can offer their expertise to organizations in need while strengthening their reputations as socially responsible leaders. Here’s why this is a great idea for law firms and how to implement it effectively.…

In a world where competition among law firms is fierce, the way you pitch matters more than ever. Unfortunately, many law firm pitches fall flat, not because they lack information but because they lack customization and genuine focus on the client. Most pitches are formulaic, using the same slides, templates and recycled content. They showcase the firm’s accolades and previous deals but fail to address the client’s unique needs and pain points.

Business development can sometimes feel like walking through a haunted house, especially in the high-stakes environment of big law. Just as you think you’re making progress, opportunities seem to vanish, conversations go cold and the outreach you thought was vibrant appears to drift into the business development graveyard. For legal marketers and lawyers, keeping outreach efforts alive is essential to sustaining growth and client relationships. Here’s how to avoid the dreaded graveyard and keep your business development initiatives breathing with life.…

Here’s the truth: if you’ve been invited to pitch, they already know you’re qualified. Instead of spending your time proving your worth, you need to focus on building a relationship, understanding their needs and showing how you can provide solutions.

While pitch materials, like bios, decks or brochures, are nice to have, they’re often skimmed at best. The real opportunity lies in the conversation and connection you build with the potential client. So, how do you shift your approach to make a lasting impact?…

In today’s legal market, standing out from the competition is more challenging than ever. To succeed, law firms need more than legal expertise—they need strong relationships with their clients and a clear strategy for growing their business. Whether you’re running a small boutique firm or managing a large practice, developing new business and keeping current clients engaged is key to long-term success. Here are 10 practical strategies to help your firm strengthen client relationships, attract new business, and continue to grow in a crowded market.…