A law firm’s most precious assets are its clients, which are the source of both today’s business and tomorrow’s referrals.
Therefore, you’d think that firms would strive to integrate the voice of their clients into all they do.
Unfortunately, many law firms fail to adopt a client-centric mindset as they engage with their clients and prospects, which often leads to what I call lots of “random acts of marketing.”
The fundamental and critical elements of business development success include forming strong online and in-person relationships, and providing exceptional client service at all times.
Clients want to hire lawyers who make them feel good about themselves and who make them look good, both inside and outside their organizations.
As a legal marketing professional, your job is to assist lawyers to identify ways in which your firm can add value to a client/contact and solve an issue that they have or better yet, will have. This type of dedicated and proactive client service will enable your firm to be an exceptional legal service provider, and—if successful – to be viewed also as a trusted business advisor.
Here are eight ways to adopt a more client-centric mindset at your firm: