Discovering what clients truly want from their outside counsel is a priority for thriving law firms. Attending in-house counsel events has revealed that clients yearn for transparency, responsiveness, cost-efficiency, and a keen understanding of their business. Yet, many firms still fall short of these expectations. To foster long-term client loyalty and satisfaction, law firms must adopt a holistic, client-centric approach in every interaction. From the initial greeting to precise billing and communication practices, every touchpoint is an opportunity to solidify the attorney-client relationship. Dive into this article for insights from client-focused panels on refining and strengthening your firm’s approac

With general counsel often at the helm of critical decision-making, understanding their content preferences can make a significant difference for law firms looking to secure new business or cement existing relationships. So, what do GCs genuinely want from law firm content, and how can law firms optimize their content for this pivotal audience? In this article, I delve into how to create content that will actually resonate with in-house counsel, including GCs.

The legal landscape is as competitive as ever, with numerous firms vying for the attention of a discerning clientele. For new entrants, standing out can be a challenge. This is where content marketing, especially through articles and blog posts, becomes invaluable. Let’s delve into the benefits and strategies of content marketing for newly formed law firms.

Holiday cards are still an important touchpoint with your clients and prospects that you should incorporate into your marketing strategy.

I recommend sending out an e-card – it’s easier (as long as you have a targeted mailing list), cheaper and more direct especially with many people now working from home on a full time or hybrid basis. Here’s how to create a creative holiday card.

Small and mid-size law firms have many unique opportunities and challenges in the competitive legal industry ecosystem.

Staying informed about the latest trends and adopting effective strategies is crucial for these firms to remain competitive and thrive in today’s evolving legal marketplace.

This article by Chris Fritsch and Stefanie Marrone explores eight important business development and marketing trends and provides practical strategies to help smaller and mid-size law firms achieve success.