
I don’t know any lawyers who aren’t open to getting more referrals for work, but I do know a lot of lawyers who haven’t yet scratched the surface of creating
A law firm’s most precious assets are its clients, which are the source of both today’s business and tomorrow’s referrals.
Therefore, you’d think that firms would strive to integrate the voice of their clients into all they do.
Unfortunately, many law firms fail to adopt a client-centric mindset as they engage with their clients and prospects, which often leads to what I call lots of “random acts of marketing.”
The fundamental and critical elements of business development success include forming strong online and in-person relationships, and providing exceptional client service at all times.
Clients want to hire lawyers who make them feel good about themselves and who make them look good, both inside and outside their organizations.
As a legal marketing professional, your job is to assist lawyers to identify ways in which your firm can add value to a client/contact and solve an issue that they have or better yet, will have. This type of dedicated and proactive client service will enable your firm to be an exceptional legal service provider, and—if successful – to be viewed also as a trusted business advisor.
Here are eight ways to adopt a more client-centric mindset at your firm: …
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Clients come to law firms because they need help finding and implementing solutions – each law firm employee is in essence a legal solution provider and a problem solver.
And in a crowded and often unpredictable business climate, it is more important than ever to embrace and anticipate changes to meet the shifting needs of clients.
Most importantly, we always need to put our clients first and ensure that every employee embraces a client-centric mindset.
You may not want to hear this, but being a great lawyer at one of the top firms in the Am Law 100 doesn’t guarantee you a solid book of business anymore.
Neither does having a law degree from one of the top schools in the country.
None of these fancy credentials matter if you don’t have the right people skills (or emotional intelligence) to connect with clients on a personal level. …