I’m often asked how to develop a successful social media strategy. Firms of all sizes and budgets can do it if they are resourceful and creative.
Here are some ideas
What You Need to Know About LinkedIn Live, the New Social Livestreaming Feature on LinkedIn
Content marketers now have a new way of reaching their target audiences on LinkedIn using live video.
Recently, LinkedIn, the most powerful social network for professionals, added a livestreaming option in beta to a select group of users.
Called “LinkedIn Live,” the platform will provide its 600 million plus members and businesses the option to share and stream live video content such as Q&As, events, conferences, earnings calls, award ceremonies, company announcements and more.
According to Social Media Today, it makes perfect sense for LinkedIn to put increased emphasis on video content because its users are 20x more likely to share a video on the platform than any other type of post (wow!). To further support video on its platform, LinkedIn also launched video sponsored content and video for company pages early last year. The addition of LinkedIn Live will also enable LinkedIn to build on the ‘record levels’ of engagement that it says it is currently seeing on the platform.
LinkedIn has lagged behind its competitors when it came to providing users with video content options. This is interesting because because the platform says that video is the fastest-growing format on its platform alongside original written work, shared news and other content, so it seems like it’s in LinkedIn’s best interests to embrace in the technology that will support what its users want.
Launching first in the United States, LinkedIn Live is invite-only for now. In coming weeks, LinkedIn will also post a contact form for others who want to join. It’s not clear when and if LinkedIn will make it possible for everyone to create LinkedIn Live videos, but it is expected that is what will occur given how they rolled out LinkedIn Publisher.
So what can law firms do with LinkedIn Live? Here are some ideas (just keep in mind that your content must have a topical/timely aspect to it in order for it to be worth going live).
How to Easily Enhance Your Business Development, Social Media and Branding Efforts in 2019
In this article, I provide 16 easy ideas to incorporate into your social media, business development and branding efforts for professionals at all levels because it’s never too late or early to shake up your marketing efforts, and the new year is a great opportunity to start fresh and add new activities to our business development and marketing mix.
A word to the wise for young professionals – you should build your network before you think you’ll ever need it. Your peers will be tomorrow’s business leaders. And a word to the wise for seasoned lawyers who don’t think they need to spend the time on business development – today it’s not enough to just be a great lawyer.
You need to market yourself as well as churn out exceptional legal work. One day your steady stream of work could dry up or something unexpected could happen where you need to rebuild your practice.
Also, you never know who can turn out to be a client, referral or future employer. I always tell the lawyers with whom I work to never underestimate the importance of every person and connection. Be friendly and kind to everyone. Because you never know. Read the full article for the 16 tips.
What Do Clients Want From Their Outside Counsel? 15 Takeaways From Every In-House Counsel Panel You’ve Ever Attended
If you could hear directly from your clients about what they want and need, wouldn’t you jump at every opportunity to listen? And even better act on it?
With that in mind, I try to attend as many events featuring in-house counsel as I can, even if what they largely say is the same, because I appreciate their insights especially when it comes to what they value most when working with outside counsel. And every year, what they say they need and want most from their outside counsel – transparency, responsiveness, cost-sensitivity, understanding my business, anticipating my needs and providing value-added content and educational add-ons – continue to be a challenge for some firms and their lawyers to consistently hit the mark in all areas.
A law firm’s most precious assets are its clients, which are the source of both today’s business and tomorrow’s referrals. Therefore, you’d think that firms would strive to integrate the voice of their clients into all they do. But not all of them do, or maybe they try but just can’t.
Law firms always need to remember that their clients do not need to work with them. They need to want to work with them. And it is all within the power of law firms (and their lawyers) to achieve true client satisfaction and long-term loyalty by providing the highest-quality legal services, quickly resolving client issues, being a fierce client advocate who anticipates and solves problems and adding consistent value throughout the client lifecycle.
In today’s competitive environment, law firms must adopt a client-centric perspective in everything they do in order to remain competitive. Every single touchpoint matters and will be remembered, and a misstep can be very costly.
Here are some ideas from recent panels featuring the voice of the client that I hope inspire you on how to enhance attorney/client relationships at your firm:
How to Truly Partner With Your Clients and Win Them Over
It’s never been more important to stand out from your peers in this crowded, saturated market. Becoming totally immersed in your clients and prospects by learning as much as you can about them is one way to separate the good lawyers from the great lawyers.
This requires time and effort by asking smart questions and conducting thorough research (for example, by setting up free Google alerts on your top clients/prospects so that you are informed about important news about them, and using social media tools such as LinkedIn to learn about job moves and updates of your important connections). Today, most people just don’t send emails announcing their new positions anymore – it’s now up to you to do research.
Being aware of major developments and news affecting your clients’ organizations enables you to better anticipate their needs and it shows that you care. In this case, knowledge is power.
So how do you put this into practice?
Join Me for LMA 2019 Annual Conference Workshop Program: Beyond Branding Aligning Social Media Strategy with Business Development Goals
Always a bridesmaid and never a bride no more! After several years of speaking at the Legal Marketing Association Annual Conference’s pre-conference programs, I am excited to report that for the first time, I will be speaking at the main conference! Please stick around for day two of #LMA19 in Atlanta when my fellow Legal Marketing Association’s Social and Digital Media Special Interest Group co-chair Jennifer Simpson Carr and I will present a deep-dive workshop on “Beyond Branding: Aligning Social Media Strategy with Business Development Goals” at 1:30pm on Wednesday, April 10!
In the program (for marketers of all levels and firm sizes), we will explore how social media has developed into a powerful tool that often leads to new business and enhanced client relationships. Attendees will learn how to effectively use social media for lead generation through practical, innovative, actionable and budget-friendly strategies and tactics. Learn more about our session and how to register.
Here’s Why You Should Use LinkedIn Today, Not Tomorrow
Use LinkedIn today. Not tomorrow. It is THE most important networking tool for professionals and will help you quickly build and grow relationships, strengthen your brand and stay top of mind with key individuals in your professional network.
Today, networking online is just as important as making in-person connections. And in the professional world, LinkedIn continues to be the most important social media channel for business development.
Don’t forget that your LinkedIn profile is often the first or second Google search result when someone searches for you online. LinkedIn is powerful, period.
How to Adopt a Client-Centric Mindset at Your Law Firm – 4 Client-Focused Takeaways From #LMASE17
At the heart of this year’s Legal Marketing Association’s 2017 Southeast Conference was the importance of integrating the voice of the client in all marketing and business development efforts.
The message: firms that are successfully able to adopt the client-centric mindset and delight their clients will have a significant advantage over their competitors.
It’s important to remember that the role of the client can be different things to different professionals. For example, if you are an in-house legal marketer, your clients are not only your traditional external clients, but also the lawyers at your firm, your colleagues in other administrative departments, your COO, etc. And if you are a business partner/service provider, anyone and everyone can potentially be a client or a referral source.
I was lucky enough to once again have the opportunity to speak at LMASE17 (more about that a bit later). A talented group of industry speakers provided attendees with actionable and innovative ideas under the conference’s theme of “mapping the future.” Here are some highlights:
Grow. Innovate. Succeed: Five Takeaways from the 2016 LMA Southeast Conference
I was lucky enough to have the opportunity to speak at the 2016 LMA Southeastern Chapter Conference last week. It was my first time attending this conference, and it was well worth the trip to Orlando as it was the perfect size to facilitate networking, collaboration and learning.
A talented group of industry speakers provided attendees with actionable and innovative ideas to inspire under the conference’s theme of “grow, innovate and succeed.” Some highlights included: