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smarter content

It’s not always easy to develop a steady stream of strong content to engage with your clients, prospects and other target audiences, especially when there’s so much competition out there from other firms that are content powerhouses and so little time to capture the attention of your audience.

You also don’t want to be the firm that posts content just for the sake of posting content – you always want your articles and posts to be meaningful, targeted and client-focused – remember, always think quality over quantity. You can also use what you do have more efficiently to give you much more bang for your buck.

LinkedIn Live

Content marketers now have a new way of reaching their target audiences on LinkedIn using live video.

Recently, LinkedIn, the most powerful social network for professionals, added a livestreaming option in beta to a select group of users.

Called “LinkedIn Live,”  the platform will provide its 600 million plus members and businesses the option to share and stream live video content such as  Q&As, events, conferences, earnings calls, award ceremonies, company announcements and more.

According to Social Media Today, it makes perfect sense for LinkedIn to put increased emphasis on video content because its users are 20x more likely to share a video on the platform than any other type of post (wow!). To further support video on its platform, LinkedIn also launched video sponsored content and video for company pages early last year. The addition of LinkedIn Live will also enable LinkedIn to build on the ‘record levels’ of engagement that it says it is currently seeing on the platform.

LinkedIn has lagged behind its competitors when it came to providing users with video content options. This is interesting because because the platform says that video is the fastest-growing format on its platform alongside original written work, shared news and other content, so it seems like it’s in LinkedIn’s best interests to embrace in the technology that will support what its users want.

Launching first in the United States, LinkedIn Live is invite-only for now. In coming weeks, LinkedIn will also post a contact form for others who want to join. It’s not clear when and if LinkedIn will make it possible for everyone to create LinkedIn Live videos, but it is expected that is what will occur given how they rolled out LinkedIn Publisher.

So what can law firms do with LinkedIn Live? Here are some ideas (just keep in mind that your content must have a topical/timely aspect to it in order for it to be worth going live). 

Quite possibly the worst thing about dealing with the loss of someone you loved is the anguish when you forget that you just can’t call or text them to tell or ask them something.

On a weekly basis, I think of things – an impossibly funny situation that happened to me on the NYC subway that morning, a question about a family recipe I am about to screw up, general family gossip or advice – that I desperately want to discuss with my mom, and then I painfully realize that I will never be able to do that again with her.

Three years ago today, I lost my mom Lucille to Multiple Myeloma, a rare blood cancer of plasma cells. It causes cancer cells to accumulate in the bone marrow, where they crowd out healthy blood cells and lead to a lot of terrible things, such as irreparable damage to the kidneys, heart, lungs and bones.

My late mom Lucille and me

My mom had this awful cancer for many years and responded well to treatment for many years from the best oncologists in New York City – a cocktail of groundbreaking drugs, chemotherapy, even an auto stem cell transplant – but then just when she thought she was in the clear, it came back with a vengeance.

Then there is a dear friend of mine who lost her husband (who was also a close friend) at the age of 35 last summer. She is now a 32-year-old widow. They were married for less than two years. He was an accomplished law professor who graduated first in his class at law school. He was also an opera singer. For months I have been trying to make sense of his passing, and how life can be so cruel and unfair, and then so wonderful sometimes. I am in awe of my friend’s strength and cannot even imagine what she carries around with her every day.

Lately I feel as if everyone I know has experienced a personal tragedy or profound loss of some sort – the death of parent, a beloved pet, a grandparent, a miscarriage, the diagnosis of a terminal illness – maybe it’s our age. Maybe it’s bad luck. Whatever it is, it just plain sucks.

Here’s the thing though – you can choose to wallow in tragedy, or you can choose to make hardships and the worst times of your life teaching moments and turn them into something good. You’d be surprised just how resilient each of us are if we just believe it.

Also, some of us must choose to be happy at certain points in our lives in order to turn the tide around or just to carry on and not to fall into a dark hole of despair. Happiness doesn’t always come easy to everyone all the time (more on that in a bit). Sometimes a tragedy can serve as the catalyst to cause us to reevaluate what we want from our lives.

Unfortunately, time doesn’t stop just because we are going through a personal tragedy. The sun still rises and sets, and we all still must get up and put on our game faces and go to work, and take care of our families, and just keep going no matter how hard it is.

This article is intended to help those who are facing something profoundly difficult in their personal lives and those around them so that those people can hopefully become more understanding and empathetic toward others, because you just never know what someone else is going though. So many successful people are trying to hold it together when inside they are struggling with loss and grief. I just wanted them to know that it’s okay and that they weren’t alone in this feeling.

lma pic for video

I’ll be presenting a workshop at the 2019 Legal Marketing Association’s Annual Conference (which is the premier yearly gathering of legal marketers) on how to align your social media efforts with your business development strategy with Jennifer Simpson Carr on day two of the LMA Annual Conference (at 1:30pm on April 10). This is going to be a hands-on, immersive program with lots of actionable takeaways for marketers of all firm sizes and levels. It’s another reason that we hope you stay until the end of the #LMA19 conference. Here’s a sneak peek of our session! Thank you to Rob Kates for filming this segment. 

clients want

If you could hear directly from your clients about what they want and need, wouldn’t you jump at every opportunity to listen? And even better act on it?

With that in mind, I try to attend as many events featuring in-house counsel as I can, even if what they largely say is the same, because I appreciate their insights especially when it comes to what they value most when working with outside counsel. And every year, what they say they need and want most from their outside counsel – transparency, responsiveness, cost-sensitivity, understanding my business, anticipating my needs and providing value-added content and educational add-ons – continue to be a challenge for some firms and their lawyers to consistently hit the mark in all areas.

A law firm’s most precious assets are its clients, which are the source of both today’s business and tomorrow’s referrals. Therefore, you’d think that firms would strive to integrate the voice of their clients into all they do. But not all of them do, or maybe they try but just can’t.

Law firms always need to remember that their clients do not need to work with them. They need to want to work with them. And it is all within the power of law firms (and their lawyers) to achieve true client satisfaction and long-term loyalty by providing the highest-quality legal services, quickly resolving client issues, being a fierce client advocate who anticipates and solves problems and adding consistent value throughout the client lifecycle.

In today’s competitive environment, law firms must adopt a client-centric perspective in everything they do in order to remain competitive. Every single touchpoint matters and will be remembered, and a misstep can be very costly.

Here are some ideas from recent panels featuring the voice of the client that I hope inspire you on how to enhance attorney/client relationships at your firm: 

customer-centric

It’s never been more important to stand out from your peers in this crowded, saturated market. Becoming totally immersed in your clients and prospects by learning as much as you can about them is one way to separate the good lawyers from the great lawyers.

This requires time and effort by asking smart questions and conducting thorough research (for example, by setting up free Google alerts on your top clients/prospects so that you are informed about important news about them, and using social media tools such as LinkedIn to learn about job moves and updates of your important connections). Today, most people just don’t send emails announcing their new positions anymore – it’s now up to you to do research.

Being aware of major developments and news affecting your clients’ organizations enables you to better anticipate their needs and it shows that you care. In this case, knowledge is power.

So how do you put this into practice? 

evergreen

The ultimate goal of content marketing is to drive readers to take action, preferably in the form of hiring you. So it should go without saying that it’s not how often you post content to social that makes a true impact, but rather what you say and how you say it. But it’s not always easy to generate a steady stream of strong content to fill your editorial calendar year-round. That’s where owned media or “evergreen content”​ can save the day. I often call this my “what to say when you have nothing to say”​ strategy. By incorporating evergreen posts, your end result will be a much more sophisticated content strategy with higher engagement.

The ultimate goal of content marketing is to drive readers to take action, preferably in the form of contacting and retaining you and your firm. So it should go without saying that it’s not how often you post content to social media that makes a true impact, but rather what you say and how you say it. The quality not the quantity of your posts should always be your primary focus.

But it’s not always easy to generate a steady stream of strong content to fill your editorial calendar year-round, especially when you work at small- or mid-sized firm, where it can be a challenge to regularly achieve top-tier media placements.

That’s where owned media or “evergreen content” can save the day. I often call this my “what to say when you have nothing to say” content strategy, because it really is just that. Don’t mistake this for spam or posts about nothing – because they aren’t as you will see – in fact, by incorporating evergreen posts into social media, your end result will be a much more sophisticated content marketing strategy with higher engagement. Here’s how to do it. 

One of my biggest LinkedIn pet peeves is when people who I’ve never met send me connection requests. Most of them have no personalized message at all (another pet peeve of mine). Some are accompanied by super salesy messages. Others say things like (these are real messages I’ve received):

  • “LinkedIn suggested you as a marketing leader with whom I should connect. if you are open to it.”
  • “I think we can mutually help each other, let’s connect.”
  • “You seem interesting, let’s get to know each other.”
  • “I want to tell you about a terrific new product we have”
  • “Came across your profile here and noticed we had LinkedIn groups in common, was intrigued and would love to connect. I see your an attorney in New York. Excited to learn more about what your up to professionally.” (Just oy vey on this one. Note: I am NOT a lawyer, which is clearly noted on my profile, and the grammar errors with “your” instead of “you’re” are just sloppy – there is no room for careless mistakes here. Also, having “LinkedIn groups” in common is not a reason to send a connection request.)
  • “I developed a method that gives you many leads and more on LinkedIn, Facebook, Twitter and many others in 24 hours! I would love to run a quick test 🙂 What is your PHONE NUMBER?” (Note: So many things wrong with this one as well – but especially the exclamation point, the smiley face and the all caps, not to mention the false promises!)

Um, how about no to ALL OF THESE. Please make it stop.

Let’s be honest, if I’ve never met you before, why would I want to connect with you this way? LinkedIn is a professional network to grow relationships with people you already know. It’s not a place to mine for new connections and find leads, although I know some in the sales profession may disagree with me.

jay_harrington2
This is my friend Jay Harrington - you should follow him!

My friend Jay Harrington often speaks my language on social media and content marketing topics – but especially in his recent post on how lawyers can use LinkedIn to harness business development success. If you aren’t yet following him, you should! And if you like this topic, join me and Jennifer Simpson Carr at the LMA Annual Conference where we will be presenting a deep-dive workshop on this very topic on day two of the LMA Annual Conference on Wednesday, April 10 at 1:30pm at our program on “Beyond Branding: Aligning Social Media Strategy with Business Development Goals” – we promise two hours of interactive, useful takeaways for marketers of all levels and firm sizes.

I hope that you did great things on the marketing and business development fronts in 2018. With the new year here, we get a great new opportunity to start fresh and add new strategies and tactics to our marketing mix. My new JD Supra article “16 Easy Ways to Enhance Your Business Development, Social Media and Branding Efforts in 2019” provides actionable ideas in the business development, social media and branding areas to incorporate in your marketing and lead generation efforts in 2019 regardless of your firm size or budget.

The tips include: getting to know your clients better, setting achievable business development goals for yourself, creating a target list, incorporating evergreen content into your social media strategy, refreshing your biography several times per year, providing personalized, value-added content to clients and contacts,  being more active on the conference circuit, getting to know your clients better, becoming a smarter networker, developing a smart and inexpensive visual content strategy, becoming a LinkedIn master and more!