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In this article, I provide 16 easy ideas to incorporate into your social media, business development and branding efforts for professionals at all levels because it’s never too late or early to shake up your marketing efforts, and the new year is a great opportunity to start fresh and add new activities to our business development and marketing mix.

A word to the wise for young professionals – you should build your network before you think you’ll ever need it. Your peers will be tomorrow’s business leaders. And a word to the wise for seasoned lawyers who don’t think they need to spend the time on business development – today it’s not enough to just be a great lawyer.

You need to market yourself as well as churn out exceptional legal work. One day your steady stream of work could dry up or something unexpected could happen where you need to rebuild your practice.

Also, you never know who can turn out to be a client, referral or future employer. I always tell the lawyers with whom I work to never underestimate the importance of every person and connection. Be friendly and kind to everyone. Because you never know. Read the full article for the 16 tips. 

lma pic for video

I’ll be presenting a workshop at the 2019 Legal Marketing Association’s Annual Conference (which is the premier yearly gathering of legal marketers) on how to align your social media efforts with your business development strategy with Jennifer Simpson Carr on day two of the LMA Annual Conference (at 1:30pm on April 10). This is going to be a hands-on, immersive program with lots of actionable takeaways for marketers of all firm sizes and levels. It’s another reason that we hope you stay until the end of the #LMA19 conference. Here’s a sneak peek of our session! Thank you to Rob Kates for filming this segment. 

Mark your calendars for March 7 for a Legal Marketing Association webinar titled, “How to Build Your Personal Brand Using Social Media Tools Before, During and After #LMA19” with me, and good industry friends Roy Sexton and Andrew Laver on how to use the upcoming #LMA19 conference in Atlanta on April 8-10 to build and enhance YOUR personal brand using social media! We’ll provide actionable takeaways and ideas for marketers of all levels, including how to build your network before, during and after the conference, how to master the art of the “humblebrag,” how to become a thought leader and published author (even if you’re not a great writer) and how to use free online tools to add eye-catching visuals to your social posts (like the one I created in this blog post, which I used to promote the program on social media as well). Join us! 

clients want

If you could hear directly from your clients about what they want and need, wouldn’t you jump at every opportunity to listen? And even better act on it?

With that in mind, I try to attend as many events featuring in-house counsel as I can, even if what they largely say is the same, because I appreciate their insights especially when it comes to what they value most when working with outside counsel. And every year, what they say they need and want most from their outside counsel – transparency, responsiveness, cost-sensitivity, understanding my business, anticipating my needs and providing value-added content and educational add-ons – continue to be a challenge for some firms and their lawyers to consistently hit the mark in all areas.

A law firm’s most precious assets are its clients, which are the source of both today’s business and tomorrow’s referrals. Therefore, you’d think that firms would strive to integrate the voice of their clients into all they do. But not all of them do, or maybe they try but just can’t.

Law firms always need to remember that their clients do not need to work with them. They need to want to work with them. And it is all within the power of law firms (and their lawyers) to achieve true client satisfaction and long-term loyalty by providing the highest-quality legal services, quickly resolving client issues, being a fierce client advocate who anticipates and solves problems and adding consistent value throughout the client lifecycle.

In today’s competitive environment, law firms must adopt a client-centric perspective in everything they do in order to remain competitive. Every single touchpoint matters and will be remembered, and a misstep can be very costly.

Here are some ideas from recent panels featuring the voice of the client that I hope inspire you on how to enhance attorney/client relationships at your firm: 

Amplification

If you build it, they will come. Well, not necessarily. Today with the abundance of content being created and pushed out via so many various channels – email, social, etc., it’s just not enough to create good content, you have to distribute it to the right people at the right time, and through the right channels. And it takes focus, diligence and patience to build a strong following and to have actual ROI (meaning leads, a more recognizable brand, more speaking engagements or writing opportunities – and the holy grail – more clients – or whatever you decide that your ROI is) on your content. Here are steps you can take to ensure that the content that you spend the time to create actually gets read. 

customer-centric

It’s never been more important to stand out from your peers in this crowded, saturated market. Becoming totally immersed in your clients and prospects by learning as much as you can about them is one way to separate the good lawyers from the great lawyers.

This requires time and effort by asking smart questions and conducting thorough research (for example, by setting up free Google alerts on your top clients/prospects so that you are informed about important news about them, and using social media tools such as LinkedIn to learn about job moves and updates of your important connections). Today, most people just don’t send emails announcing their new positions anymore – it’s now up to you to do research.

Being aware of major developments and news affecting your clients’ organizations enables you to better anticipate their needs and it shows that you care. In this case, knowledge is power.

So how do you put this into practice? 

evergreen

The ultimate goal of content marketing is to drive readers to take action, preferably in the form of hiring you. So it should go without saying that it’s not how often you post content to social that makes a true impact, but rather what you say and how you say it. But it’s not always easy to generate a steady stream of strong content to fill your editorial calendar year-round. That’s where owned media or “evergreen content”​ can save the day. I often call this my “what to say when you have nothing to say”​ strategy. By incorporating evergreen posts, your end result will be a much more sophisticated content strategy with higher engagement.

The ultimate goal of content marketing is to drive readers to take action, preferably in the form of contacting and retaining you and your firm. So it should go without saying that it’s not how often you post content to social media that makes a true impact, but rather what you say and how you say it. The quality not the quantity of your posts should always be your primary focus.

But it’s not always easy to generate a steady stream of strong content to fill your editorial calendar year-round, especially when you work at small- or mid-sized firm, where it can be a challenge to regularly achieve top-tier media placements.

That’s where owned media or “evergreen content” can save the day. I often call this my “what to say when you have nothing to say” content strategy, because it really is just that. Don’t mistake this for spam or posts about nothing – because they aren’t as you will see – in fact, by incorporating evergreen posts into social media, your end result will be a much more sophisticated content marketing strategy with higher engagement. Here’s how to do it. 

One of my biggest LinkedIn pet peeves is when people who I’ve never met send me connection requests. Most of them have no personalized message at all (another pet peeve of mine). Some are accompanied by super salesy messages. Others say things like (these are real messages I’ve received):

  • “LinkedIn suggested you as a marketing leader with whom I should connect. if you are open to it.”
  • “I think we can mutually help each other, let’s connect.”
  • “You seem interesting, let’s get to know each other.”
  • “I want to tell you about a terrific new product we have”
  • “Came across your profile here and noticed we had LinkedIn groups in common, was intrigued and would love to connect. I see your an attorney in New York. Excited to learn more about what your up to professionally.” (Just oy vey on this one. Note: I am NOT a lawyer, which is clearly noted on my profile, and the grammar errors with “your” instead of “you’re” are just sloppy – there is no room for careless mistakes here. Also, having “LinkedIn groups” in common is not a reason to send a connection request.)
  • “I developed a method that gives you many leads and more on LinkedIn, Facebook, Twitter and many others in 24 hours! I would love to run a quick test 🙂 What is your PHONE NUMBER?” (Note: So many things wrong with this one as well – but especially the exclamation point, the smiley face and the all caps, not to mention the false promises!)

Um, how about no to ALL OF THESE. Please make it stop.

Let’s be honest, if I’ve never met you before, why would I want to connect with you this way? LinkedIn is a professional network to grow relationships with people you already know. It’s not a place to mine for new connections and find leads, although I know some in the sales profession may disagree with me.

Always a bridesmaid and never a bride no more! After several years of speaking at the Legal Marketing Association Annual Conference’s pre-conference programs, I am excited to report that for the first time, I will be speaking at the main conference! Please stick around for day two of #LMA19 in Atlanta when my fellow Legal Marketing Association’s Social and Digital Media Special Interest Group co-chair Jennifer Simpson Carr and I will present a deep-dive workshop on “Beyond Branding: Aligning Social Media Strategy with Business Development Goals” at 1:30pm on Wednesday, April 10!

In the program (for marketers of all levels and firm sizes), we will explore how social media has developed into a powerful tool that often leads to new business and enhanced client relationships. Attendees will learn how to effectively use social media for lead generation through practical, innovative, actionable and budget-friendly strategies and tactics. Learn more about our session and how to register.

jay_harrington2
This is my friend Jay Harrington - you should follow him!

My friend Jay Harrington often speaks my language on social media and content marketing topics – but especially in his recent post on how lawyers can use LinkedIn to harness business development success. If you aren’t yet following him, you should! And if you like this topic, join me and Jennifer Simpson Carr at the LMA Annual Conference where we will be presenting a deep-dive workshop on this very topic on day two of the LMA Annual Conference on Wednesday, April 10 at 1:30pm at our program on “Beyond Branding: Aligning Social Media Strategy with Business Development Goals” – we promise two hours of interactive, useful takeaways for marketers of all levels and firm sizes.